Shipping, returns and refund policies
Shipping and Production
Estimated Production Times
3-7 days
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Normally your in stock order will be sent out on average within 3 days of ordering.
In the case of out of stock or custom products, please add 3-7 additional days to make your order.
International shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at sales@leimanahawaii.net, noting your order number. We'll see what can be done.
Returns
Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!
Wrong size:
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart.
Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at sales@leimanahawaii.net and we'll let you know what your next steps are.
Refunds
As a rule, we will be glad to exchange your purchase for an item(s) of equal value, if the reason for the refund request is due to manufacturing defects.
We want you to be happy with your purchase, and with that in mind, we will be glad to take care of any repairs to your order to the best of our ability. We will be glad to discuss this with you! Just email us detailing the issue, and we will be glad to help in any way we can.